[proplumbing247.co.uk] - Privacy Policy

This Privacy Policy describes the practices of Company pro plumbing 24/7 LTD  (“we”, “our” or the “Company”) regarding the information collected from users who access our website at proplumbing247.co.uk (the “Site”) or who otherwise share personal information with us (collectively, the “Users”).

The processing of your personal information (i.e., any information that may potentially allow your identification by reasonable means; hereinafter “Personal Information”) is necessary for the performance of our contractual obligations toward you, for providing our services, for protecting our legitimate interests, and for complying with regulatory (legal and financial) obligations to which we are subject.

When you use the Site, you consent to the collection, storage, use, disclosure, and other uses of your Personal Information as described in this Privacy Policy.



We encourage our Users to read this Privacy Policy carefully and use it to make informed decisions.

We collect two types of data and information from our Users.



The first type includes non-identified and non-identifiable information pertaining to one or more Users, which may be made available to us or collected through their use of the Site (“Non-Personal Information”). We do not know the identity of the Users from whom this Non-Personal Information was collected. Such information may include aggregated usage information and technical data transmitted by your device, including certain software and hardware information (e.g., the type of browser and operating system your device uses, language settings, access time, etc.) in order to improve the functionality of our Site. We may also collect information regarding your activity on the Site (e.g., pages viewed, online navigation, clicks, actions, etc.).

The second type includes Personal Information, meaning individually identifiable information that identifies an individual or may, by reasonable means, identify an individual. This information includes:

Device information: We collect Personal Information from your device, including geolocation data, IP address, unique identifiers (e.g., MAC address and UUID), and other information related to your activity on the Site.

We do not rent, sell, or share Users’ information with third parties except as described in this Privacy Policy.

We may use the information for the following purposes:

• To communicate with you, including sending service-related messages, providing technical information, and responding to customer service inquiries;
• To inform you about updates and new services;
• To display advertisements while you use our Site (see the “Advertising” section below);
• To promote our websites and products (see the “Marketing” section below);
• To conduct statistical and analytical research in order to improve the Site.

In addition to the purposes listed above, we may transfer or disclose Personal Information to our subsidiaries, affiliates, and subcontractors.

We may also share Personal Information with trusted third-party providers (who may be located in various jurisdictions worldwide) for the following purposes:

• Hosting and operating our Site;
• Providing our services, including a personalized display of our Site;
• Storing and processing information on our behalf;
• Displaying advertisements and helping us evaluate the success of our advertising campaigns and, where applicable, retarget users;
• Offering marketing offers and promotional content related to our Site and services;
• Conducting research, technical diagnostics, or analytics.

We may further disclose information if we believe in good faith that such disclosure is helpful or reasonably necessary to:
(i) comply with applicable law, regulation, legal process, or governmental request;
(ii) enforce our policies (including this Privacy Policy), including investigations of potential violations;
(iii) investigate, detect, prevent, or take action regarding suspected fraud or security issues;
(iv) establish or exercise our rights or defend against legal claims;
(v) prevent harm to the rights, property, or safety of our Company, our Users, yourself, or any third party; or
(vi) cooperate with law enforcement authorities and/or protect intellectual property or other legal rights.

You may request to:

1. Receive confirmation as to whether Personal Information concerning you is being processed and access such information, along with supplementary information;
2. Receive a copy of the Personal Information you voluntarily provided to us in a structured, commonly used, and machine-readable format;
3. Request correction of your Personal Information that we store;
4. Request deletion of your Personal Information;
5. Object to the processing of your Personal Information;
6. Request restriction of the processing of your Personal Information;
7. File a complaint with a supervisory authority.

Please note that these rights are not absolute and may be subject to our legitimate interests and regulatory requirements.

We will retain your Personal Information for as long as necessary to provide our services and to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined based on the type of information collected and the purpose of its collection, taking into account applicable legal requirements and the need to delete outdated or unused information as soon as possible. In accordance with applicable laws and regulations, we will retain records containing customers’ Personal Information, account opening documents, communications, and any other required information.



We may correct, supplement, or delete incomplete or inaccurate information at any time and at our sole discretion.

We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services.

A “cookie” is a small piece of information that a website assigns to your device while you view the website. Cookies are very useful and can serve various purposes, including enabling efficient navigation between pages, automatically activating certain features, remembering your preferences, and making your interaction with our Services faster and easier. Cookies are also used to ensure that advertisements you see are relevant to your interests and to compile statistical data about your use of our Services.

The Site uses the following types of cookies:



a. Session cookies, which are stored only temporarily during your browsing session to enable normal system use and are deleted when you close your browser;

b. Persistent cookies, which are read only by the Site and stored on your computer for a defined period and are not deleted when the browser is closed. These cookies are used to recognize you on repeat visits, for example, to remember your preferences for your next visit;

c. Third-party cookies, which are set by other online services that run content on the page you are viewing, such as third-party analytics companies that monitor and analyze our web access.

Cookies do not contain personally identifiable information; however, we may associate Personal Information we store about you with information stored in and obtained from cookies. You may delete cookies by following the instructions in your device preferences. Please note that disabling cookies may cause some features of our Site to function improperly and may limit your online experience.

We also use a tool called Google Analytics to collect information about your use of the Site. Google Analytics collects information such as how often users visit the Site and which pages they view. We use this information solely to improve the Site and its services. Google Analytics collects the IP address assigned to you on the day of your visit rather than your name or other identifying information. We do not combine the information collected by Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by Google’s Terms of Service and Privacy Policy.

This policy applies only to the use and disclosure of information we collect from you. If you disclose your information to other parties or websites on the Internet, different rules may apply to their use or disclosure of that information. Accordingly, we encourage you to read the terms of use and privacy policies of each third party to whom you voluntarily disclose your information.



This Privacy Policy does not apply to the practices of companies we do not own or control, or to individuals we do not employ or manage, including any third party to whom we may disclose your information as described in this Privacy Policy.

We take great care in implementing and maintaining the security of the Site and your information. Although we implement reasonable measures to protect information, we cannot be held responsible for the actions of individuals who gain unauthorized access to or misuse our Site, and we make no express or implied warranty that such access will be prevented.

We may use your Personal Information, including your name, email address, phone number, etc., either directly or through subcontractors, to provide you with promotional content related to services that we believe may interest you.

Out of respect for your privacy, we include within such promotional content the means to opt out of receiving future promotional offers from us. If you unsubscribe, we will remove your email address or phone number from our marketing distribution lists.



Please note that even if you unsubscribe from marketing emails, we may still send you other important communications without offering an opt-out option. These may include customer service messages or administrative notifications.

We may share information in the event of a corporate transaction (e.g., sale of a substantial portion of our business, merger, consolidation, or asset sale). In such cases, the beneficiary or acquiring company will assume the rights and obligations described in this Privacy Policy.

We reserve the right to modify or revise this Privacy Policy periodically. Material changes will take effect upon posting of the revised Privacy Policy. The latest revision date will be reflected in the “Last Modified” section. Your continued use of the Platform following notification of such changes constitutes your acknowledgment and acceptance of those changes and your agreement to be bound by them.

Last Modified __________